Your CW Client Portal as a Travel Agent

From your CW Client Portal, you can create quotes and confirm Camino trips for your clients in just a few clicks.

Our internal system gives you full control to create unlimited quotes, confirm bookings in real time, and manage all the information for your clients in one place.

The system is very easy to use, but we have also created this guide with clear step-by-step instructions.

• How to create a quote?

You can create your own quote using our CaminoWays Planner:
https://caminoways.com/camino-de-santiago-planner

Here you can choose the Camino route, room type(s), collection, stages, dates, airport transfers, day tours, and more. 

You can customise the itinerary as much as you like.

Once you create the quote, you can manage it through your CaminoWays Client Portal linked to your email.
https://core.caminoways.com/client/my-bookings

In the portal, you can view all your bookings, including active bookings, quotes, expired bookings, and cancelled bookings.

To log in, enter your email and click “First Access” to reset your password.

• What happens when I do the first payment?

Once the first payment is made, our reservations team will process the booking and secure the hotels and all other services as quickly as possible.

If any important information is missing in the meantime (for example, clients’ heights for a cycling itinerary), our customer service team will email you to request the missing details.

Closer to departure, we will also ask you to add any remaining important information directly into your Client's Portal, such as flight details and rooming list details.

After this:

60 days before departure, we will send you a reminder to submit the outstanding balance. 

Once we receive the final payment, we will email you access to the Client's Portal that will include online travel documents with all the trip details, including hotel reservations, transfers, luggage transfers, and more.

If you have updated the rooming list with your clients’ details (name, surname, and email), we will also send this email to your clients.

Important Note: As you are the travel agent, your clients will not receive any financial information. They will only receive operational details, while all financial information remains with you.

Finally, 10, 6, and 2 days before departure, we will send reminders with all relevant instructions and updates for the upcoming trip.

• What information will be shared with my clients through the Client Portal?

• Itinerary information (walking itinerary)

• Booking Service Information and Directions (list of hotels or services booked, address, contact numbers, booking confirmation numbers, etc). 

• 24/7 Assistance Phone Contact

• Flight details (if airport transfers were included)

• Rooming details (with their names, dietary requirements, heigths)

• Pre-departure Info

• Travel Guides

• Camino Navigation Maps

• How can I update the rooming list, add a client’s height or dietary information?

Go to the confirmed booking in your client portal and click “See Booking Details.”

In the menu on the left, select “Rooming” and click the edit icon to add the necessary information (name, surname, email address, heights dietary requirements).

• How to add the flight details?

If you have included airport transfers, same as above, in the menu on the left, select “Flight Details” and click “Add.”

Enter the flight number or train/bus number, departure airport/station, and arrival airport/station.

• How to print the documentation?

We recommend that your clients use the Client Portal directly (through the access provided in the reminder emails) or via this link:
https://core.caminoways.com/client

However, if they prefer a printed copy, the documentation can be printed 48 hours before the departure date.

It is best to wait until this timeframe, as services may still change due to unexpected events. Printing within these 48 hours ensures the information is up to date.

If needed, you can print the documentation earlier using your web browser. Please note that, as you are accessing the information from your user profile, the file will include financial information, which must be removed before sharing it with clients.

When clients print the Travel Documentation from their own profile, these financial details are not displayed at any stage.

• When and where can clients find the 24/7 assistance phone number?

The 24/7 assistance contact appears in the travel documents 48 hours before departure, at the top of the “Services Booked and Directions” section.

• Can I make changes to a confirmed booking?

Yes, to make changes, email our Customer Care team at customercare@caminoways.com

Please refer to our Terms & Conditions for details.

• Can I add (or remove) passengers (or services) to a confirmed booking?

Adding a passenger is always subject to availability.

Removing a passenger can be done according to our Terms & Conditions by our customercare@caminoways.com team.

• What happens if a client needs to cancel?

Please refer to our Terms & Conditions

• How much commission do I earn?

CaminoWays doesn’t offer a commission to Travel Agencies. Instead, we provide an agreed discount from the original price.

Please note that other seasonal discounts (Early Booking, St. James Day, Black Friday, etc.) do not apply to agency bookings. 

The same discount is kept for you all year, and all bookings will be confirmed.